For any questions, comments, concerns about your order, EMAIL US. Please provide your name + order name. We will get back to you as soon as possible.
EMAIL US: [email protected]
PERSONAL IG ACCOUNT: @annarramirez
some questions you may have:
How long will it take to get my necklace?
Since each piece is carefully handmade by the designer, please allow 1-4 days of creation before your order is shipped out. You will receive a shipping confirmation email and tracking number once your order is shipped.
What is the return and cancellation policy?
simpleNdartsy has a no refund/cancellation policy. After a piece has been ordered the creation process has already begun. Each piece is handmade by the designer and its creation has begun the moment your order has been processed. If you have any concerns about your necklace please email us at [email protected] and the designer will fulfill your concerns.
Damages?
Please email @simpleNdartsy within 7 days of your purchase if you notice anything wrong with your order.
What if I put in my wrong address?
If you have provided an incorrect address and your order has not been shipped yet , we will do our best to update your order with the correct address. However, if your order has already shipped we are not responsible. A $5 fee for repostage will be charged for your items to be sent to you again. Please email [email protected] with any questions or concerns.